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Frequently Asked Questions (FAQ)

Wondering how the site works? Not sure how to use the free courses or post to the forum? Not to worry, all of your frequently asked questions are answered here in the FAQ below. For additional questions, send us an email.

  • How can I schedule a lesson with Thomas?
    You can schedule a lesson with Thomas through our website. Simply navigate to the 'Book Now' page at the top of this screen, select your preferred date and time, and complete the booking process. If you have any issues or need assistance, feel free to contact our support team.
  • What types of English lessons do you offer?
    Thomas offers private one-on-one lessons focusing on natural pronunciation and expert-level listening skills. Lessons are available through pay-per-lesson pricing or monthly subscriptions. You are also welcome to request any specific lessons you might need depending on your situation. For example, are you preparing for an interview? Just let Thomas know and he can prepare a lesson on interviews.
  • Can I have a free trial lesson?
    Yes! All first time students are eligible for one free 15 minute lesson so they can meet Thomas, get to know the classroom environment, and discuss future learning goals. Just schedule the lesson as you would normally and enter the code "Trial" at checkout. You will be able to schedule the lesson for any time that works for you. If you later realize that you cannot make the scheduled time, make sure you reschedule in advance. Missing your free trial lesson will result in you losing the one time offer. For more information about our cancelations and no-show policy, visit the terms of service here.
  • What free resources are available on your website?
    Our website offers a variety of free resources including courses, blog posts with study advice, and a community forum for interaction and support.
  • How can I contact support?
    For support or inquiries, you can contact us via email at support@englishwiththomas.net. We aim to respond to all queries within 24 hours.
  • What payment methods do you accept?
    We accept various payment methods including credit/debit cards and PayPal. All transactions are processed securely by Wix to ensure your information is protected. No payment information is stored or viewable by Thomas. For more information on payments check out the policies page here and read the "Payment Policy" section.

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